bd9bd's Privacy Policy

1. Introduction & Scope

bd9bd ("we", "us", "platform") operates an online betting and live casino service for users in Bangladesh. This privacy policy explains what information we collect when you use the bd9bd.lat website or register for our services, how we use it, and the steps we take to keep your information secure.

This policy applies to all users who access our site — whether registered members or guest visitors. By using our services, you are considered to have read and agreed to the terms of this policy.

2. What Information We Collect

We may collect two types of information — what you actively provide, and what is automatically collected through your use of the site.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password for account login
• Payment-related information — bKash, Nagad, or Rocket account numbers
• Copy of national ID card or passport for identity verification (as part of the KYC process)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date, time, and total duration of site sessions
• Pages you visited and logs of game or betting activity
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Your Information

We use your information for the following purposes:

• Account management: To complete registration, login, identity verification, and ensure account security.
• Transaction processing: To process deposits and withdrawals and maintain a record of financial transactions.
• Customer support: To resolve your complaints, questions, or issues quickly and effectively.
• Fraud prevention: To detect suspicious activity and maintain the security of the platform.
• Age verification: To ensure that only users aged 21 or older can access the service.
• Responsible gaming: To monitor members' playing patterns and take supportive action when needed.
• Service improvement: To analyze user experience and improve the site's performance and content.
• Communication: To send account-related notifications, security alerts, and important updates.

We never sell or lease your information to third parties for marketing purposes.

4. Information Sharing & Third Parties

bd9bd never sells, rents, or exchanges your personal information. However, information may be shared in certain circumstances:

4.1 With Service Partners

Our partner organizations that provide services such as payment processing, IT infrastructure, data analysis, or customer support may have limited access to information. They are obligated to use it only for the specified purpose.

4.2 Under Legal Obligation

If we are required to disclose information by a court or competent authority, we will comply with that legal obligation. In such cases, we will make reasonable efforts to notify you in advance, unless prevented by legal reasons.

4.3 In Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance and the new party will also be bound by this privacy policy.

5. Cookies & Tracking Technologies

bd9bd uses various types of cookies — such as session cookies, persistent cookies, and analytical cookies. These help ensure the site's functionality, remember your preferences, and improve the quality of our service.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions, security verification, and basic site operations.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytical cookies: Used to understand which pages on the site are used most and to improve the site experience.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling certain essential cookies may prevent core site functions — such as login or payment — from working properly.

6. Data Security Measures

bd9bd has adopted industry-standard technical and administrative measures to keep your personal information secure:

• SSL encryption: All data exchanged between your browser and our servers is secured using industry-standard SSL/TLS encryption.
• Password hashing: Your password is never stored as plain text — a strong cryptographic hashing method is used.
• Access controls: Only authorized staff can access information, strictly for defined purposes and to the extent required.
• Regular security audits: Our systems undergo regular security testing.
• Data minimization: We only collect information that is necessary to provide the service.

7. Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records may be kept for the applicable legal period even after an account is closed.
• Analytical and log data is deleted after a set period once it has served its operational purpose.
• Information relating to a history of fraud or misuse may be retained for an extended period.

8. Your Rights

bd9bd respects your rights in relation to your information. You have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You have the right to request correction of incomplete or inaccurate information.
• Right to erasure: In certain circumstances you may request that your information be deleted — though this may not be possible in cases of legal obligation or ongoing disputes.
• Right to object to processing: You may object to marketing communications or certain types of data processing.
• Right to data portability: You have the option to request a copy of your information in a structured format.

To exercise these rights, please contact our support team. We will endeavor to respond within a reasonable time after receiving your request.

9. Privacy of Minors

bd9bd's services are for users aged 21 or older only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately close that account and delete the collected information.

If a parent or guardian believes their child has registered for our services, please contact our support team.

10. International Data Transfers

bd9bd primarily serves users in Bangladesh. However, information may be stored or processed on servers located in other countries for technical service purposes. Regardless of where the information is held, we ensure protection in accordance with the standards of this privacy policy.

All our third-party service partners are contractually obligated to comply with data privacy standards.

11. Payment Information & Financial Security

bd9bd processes transactions exclusively through bKash, Nagad, and Rocket. When transacting through these payment methods:

• We store only the information necessary to complete the transaction (such as transaction ID, amount, and date).
• Payment processing follows the security procedures of the respective mobile banking service.
• If any unusual transaction is detected, we may take steps to protect the account.
• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.

12. Changes to This Policy

We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and display a clear notice at the top of the site. Continued use of the site after changes are made will be considered as acceptance of the updated policy.

The latest version of the policy will always be available at bd9bd.lat/privacy-policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Via 24/7 live chat
• [email protected]
• Support available in Bengali and English

We take your complaints seriously and will endeavor to respond after appropriate investigation.